FAQs – Frequestly Asked Questions

These are the most common questions and concerns our customers with our services. If you do not find the answers here. Please feel free to contact us or submit your questions.

Q. Can I use my own domain name?

A. We will take care the domain transfer process for you. You can use your own domain name by changing the DNS (Domain Name Servers) of your domain. If your domain registration company does not provide you with the control panel to edit your domain information, you may send request to ask for the change.

Q. What’s the difference between eCommerce and Web Design?

A. We offer web design services to build the website presence of your business that is mainly content driven presentation. eCommerce is focus on the sale online with product catalog, payment, shipping and tax ready to sell products online.

Q. What different features do you offer for the eCommerce?

A. We custom build websites as according to your requirements. Basically, you name it and we build it. You may submit a Request for Quote.

Q. What kind of support can I get?

A. We provide software support for eComPro and custom built programs.

Q. How reliable is your company?

A. Techever Development Inc. a profitable, privately held technology company. Since 1998 Techever already started providing custom built software for small businesses. In the last five years, we focus on developing eCommerce software and Internet applications. The first eComPro was released in 2003 and updated to hundreds of features now. All our customers are happy with us and willing to recommend our services. We have a proven track record, and continually grow by consistently meeting or exceeding our customers’ needs. See Portfolio and Testimonial

Q. I don't know how to manage my website.

A. We provide on going support for managing your website. The help file is available when you log in the admin control. You may also email the support team if you have further questions. eComPro is a user friendly program designed for general users without the need of programming skill and knowledge.

Q. Will my website crash if it gets popular?

A. No. Unlike the hosting you might get with “free” websites, our system is equipped to handle as much traffic as you can get. Your website will be hosted directly on an Internet hub. Our servers and other hosting equipment are all top quality, enterprise class, and regularly serviced and maintained. Every system is backed up, and there are professional technicians standing by to resolve and repair any problems that might arise 24/7.

Q. Can I do business online with this website?

A. Yes. eCommerce is designed specifically with e-commerce ready-to-go. Your site comes with everything you need to sell online.

Q. Do I need to know HTML or anything else about managing to manage my site?

A. No. There is NO PROGRAMMING REQUIRED to manage the eComPro website. If you can surf the Web and type an email you can manage a website. Our first commitment is to keeping these sites user friendly. If you have any questions or problems, you can always find answers, and right from the beginning our friendly supporting team will be on hand to walk you through.

Q. Can I use my own photos and change the contents?

A. Absolutely! After we finished your web design, you can edit and change the design and contents as you wish. You can personalize your website with your own photos, logos, or any other images you want.

Q. Is there a limit to how many pages I can get and how many items/products/services I can add?

A. No. the website we built does not limit how many products and web pages.

Q. Can I use HTML and JavaScript?

A. There are two different text editors built into the system. A simple editor allows you to work without any programming knowledge. The advance HTML editor is great for professional users familiar with languages including HTML and JavaScript.

Q. Can I use Flash on my site?

A. Yes. you can accommodate any number of multimedia files including music, video, and Flash. It's quick and easy to upload the files you want into place.

Q. How long does it take before my website is live on the Internet?

A. As soon as the domain DNS is changed and effective (Normally 24 - 48 hours).

Q. Do I get an email account with my website?

A. When subscribing the plan, you get free email accounts with your website under your domain name.

Q. Can I use meta tags and optimize my website for search engines?

A. Yes. We've made it super easy for people new to the Internet to use all the same tricks as more experienced users. You can set up Meta tags and SEO features with programming language OR by simply typing them into the indicated boxes. We also provide eMarketing services to help optimizing your search engine rankings.

Q. What is DNS?

A. The Domain Name System (abbreviated DNS) is an Internet directory service. DNS is how domain names are translated into IP addresses, and DNS also controls email delivery. If your computer cannot access DNS, your web browser will not be able to find web sites, and you will not be able to receive or send email.
The DNS system consists of three components: DNS data (called resource records), servers (called name servers), and Internet protocols for fetching data from the servers.

The billions of resource records in the DNS are split into millions of files called zones. Zones are kept on authoritative servers distributed all over the Internet, which answer queries based on the resource records stored in the zones they have copies of. Caching servers ask other servers for information and cache any replies. Most name servers are authoritative for some zones and perform a caching function for all other DNS information. Large name servers are often authoritative for tens of thousands of zones, but most name servers are authoritative for just a few zones.

Q. What is IP Address?

A. Every computer connected to the Internet is assigned a unique number known as an Internet Protocol (IP) address. IP addresses consist of four numbers separated by periods (also called a "dotted-quad") and look something like 127.0.0.1. Since these numbers are usually assigned to internet service providers within country-based blocks, an IP address can often be used to identify the country from which a computer is connecting to the Internet. (Internet Protocol) The network layer protocol in the TCP/IP communications protocol suite (the "IP" in TCP/IP). IP contains a network address and allows messages to be routed to a different network or subnet. IP does not ensure delivery of a complete message, and the TCP transport layer is used to provide that guarantee (research TCP/IP for more details).
Because the numbers may be tedious to deal with, an IP address may also be assigned to a Host name, which is sometimes easier to remember. Hostnames may be looked up to find IP addresses, and visa-versa.

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